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1 May 2025 200.1214

Executive Summary

This release delivers key enhancements across Sales Cloud, Command, EPOS 2.0, Fresh KDS, and broader platform stability.

• Sales Cloud users can now add assets directly to Opportunities, enabling faster workflows and preventing double bookings with a new ‘Reserve Assets’ button.
• Command introduces supervisor ratio controls, allowing operators to enforce adult-to-child ratios via dynamic pricing—automatically validated during booking and at EPOS.
• EPOS 2.0 enhancements include improved warnings to reduce errors when modifying existing bookings and a fix to ensure consistent account presentation by resolving duplicate guest entries.
• Fresh KDS setup has been streamlined with a guided configuration flow and visibility of results across associated records.
• Platform Fixes & Updates address edge cases including purchase limits on MAF, duplicate account handling, and price book sync issues affecting migrated customers.

Upgrade: Sales Cloud: Add Assets to Opportunities

For customers using Sales Cloud, it is now possible to open the Asset Overview directly from an opportunity and assets to the opportunity. This streamlines the journey for sales teams and ensures that assets are not double booked. A ‘Reserve Assets’ button can be added to the Opportunity page in Salesforce. When this is clicked, the opportunity ID is attached to the url and applied to any assets reserved by the user.

Upgrade: Command: Supervisor ratios

For customers who require a certain amount of adults to supervise children’s activity, this can now be set through the dynamic pricing table in Command. Toggle Supervisor ratios on, set the number of Supervisors : Supervised, set which dynamic pricing groups are Supervisors and which are to be Supervised. When a booking is being made the system will control the ratio of Supervisors to Supervised both on the online booking journey and on EPOS.

Upgrade: EPOS 2.0: Further Warning When Removing Products from the Cart on Existing Bookings

A customer found that users were ignoring the warning when removing bookable products from the cart on editing a booking and then closing the booking without replacing the items or refunding the customer. The warning is now more explicit and a further warning is now presented before they close the booking.

Upgrade: Fresh KDS: Configuration Improvements

A new flow has been created to make the set up of KDS on registers at each site seamless. Users are taken through the journey step by step and after the process the results can be seen in a related list on Fresh KDS, Registers and Site objects.

Update: Salesforce Accounts & EPOS 2.0: Account Duplicate Management

The trigger to combine duplicate guest accounts has been updated to run at to ensure all duplicate accounts created in a day are combined. At the same time, EPOS 2.0 has been updated to ensure that only one account is presented.

Update: MAF: Additional items Respecting Maximum Quantity